Privacy Policy

Dwell (“we”, “our”, “us”) operates the website www.dwell.com.au, through which people can learn about Dwell, configure a home, register their interest, and progress an enquiry to join a Dwell home. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with Australian privacy law, including the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, submit an enquiry, join our mailing list, or otherwise interact with us.

We collect personal information to respond to enquiries, assess eligibility, and administer your involvement with Dwell. Information you provide directly: Contact details: your name, email address and phone number, when you register interest, submit an enquiry, or contact us. Home preferences: details you provide when configuring a home, such as bed, bath, garage and add-on selections. Eligibility information: where you progress an enquiry toward joining Dwell, we may ask for further details such as identification, employment and financial information to assess suitability. Information collected automatically: Basic website usage data such as pages visited, time on site, and general location, collected through analytics tools. Information from third parties: Property and market data, sourced periodically from providers such as CoreLogic, which we use to help value properties within the Dwell pool. This data is refreshed periodically rather than in real time, and each estimate on the Site shows the date the underlying data was last updated. We do not collect full payment card details; these are handled securely by our payment processor.

We use the information we collect to: Respond to and progress your enquiry; Assess your eligibility to join a Dwell home; Calculate and administer your stake in the Dwell property pool, including using property valuation data to help determine pool value; Send newsletters or updates, if you have opted in; Improve our website and services; Meet our legal and regulatory obligations. You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our communications, though we may still need to contact you about an active enquiry or membership.

We use Google Analytics to collect anonymised information about visitors. This helps us understand how people interact with our site so we can improve it. Google may use cookies or similar technologies to collect and process data. You can learn more about how Google uses data here: https://policies.google.com/privacy

Our email communications are managed through Mailchimp, which stores your email address and related details securely. Mailchimp is a third-party service provider that may store information on servers located outside of Australia. Mailchimp’s privacy policy is available at: https://mailchimp.com/legal/privacy/

Our website is hosted by DigitalOcean, a secure and reputable hosting provider. Information collected through our site may be stored on DigitalOcean’s servers, which may be located outside of Australia. DigitalOcean maintains industry-standard security measures to protect hosted data.

Where you make payments to Dwell, such as your monthly payments, these are processed securely by a third-party payment processor. We do not store your full card or bank account details ourselves; these are held by our payment processor in accordance with industry security standards (such as PCI DSS).

We do not sell, rent, or trade your personal information. We may share limited information with: Trusted service providers (such as Mailchimp, Google Analytics and our payment processor) who help us operate our website and enquiry process; Property data providers, such as CoreLogic, where relevant to valuing properties in the Dwell pool. This is generally property-level data, not your personal information; Professional advisers and regulators, where required by law; A related entity or successor, if Dwell is restructured, sold, or transferred. We otherwise only share your personal information with your consent or as required by law.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, please note that no method of internet transmission or electronic storage is completely secure.

Under the Australian Privacy Principles, you have the right to: Access the personal information we hold about you; Request correction of inaccurate or outdated information; Withdraw consent to receive marketing communications; Make a complaint about how we’ve handled your personal information. To make a request, please contact us using the details below. If you’re not satisfied with our response, you can also contact the Office of the Australian Information Commissioner (OAIC).

Our website and services are not directed to children, and we do not knowingly collect personal information from anyone under 18.

Some of our third-party providers (such as Mailchimp and Google) may store or process your information overseas. Where this occurs, we take reasonable steps to ensure these providers handle your data in line with Australian privacy standards.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated effective date.

If you have any questions, concerns, or requests regarding your personal information, please contact us at: